Frequently Asked Questions (FAQ)

Q: How do I book a workshop?
A: You can book directly through our website by selecting the experience and date that suits you. Spaces are limited, so we recommend booking early!

Q: How do I book a private event?
A: Simply fill out our enquiry form with a few event details. We’ll check availability, confirm the options that best suit your celebration, and send a booking proposal.

Q: Do you require a deposit?
A: Yes — a 50% deposit is required to secure your private event date. The remaining balance is due shortly before the event. For workshops, full payment is taken at checkout.

Q: Is there a damage deposit for private events?
A: Yes — a £50 damage deposit is taken for all private hire experiences. This covers the unlikely event of lost or damaged equipment. The deposit is fully refundable and will be returned to you within 1–3 working days after your event, once everything has been checked back in.

Q: How long do the experiences last?
A: Most experiences last 60–120 minutes depending on the activity and group size. We’ll confirm timings when you book.

Q: What do I need to provide?
A: Just a suitable table, surface, chairs and access to the venue before guests arrive. We handle everything else — setup, tools, ingredients and hosting.

Q: How much space do you need?
A: It varies by group size, but as a guide we require a space where guests can sit or stand comfortably around a table. We can advise during planning.

Q: Will you clean up afterwards?
A: Absolutely — pack-down is included. We aim to make the experience completely stress-free for you.

Q: Where do you travel to?
A: We are based in London and currently serve Surrey, London and surrounding areas. Additional travel costs will apply depending on distance.

Q: Can you come to an Airbnb or hired venue?
A: Yes! We can set up at homes, venues, holiday lets or corporate spaces.

Q: Do you cater for allergies or dietary requirements?
A: We will always do our best to accommodate allergies if informed in advance. Please note: Our experiences may involve ingredients made in facilities that handle common allergens.

Q: Do you offer non-alcoholic options?
A: Yes — mocktails are always available. Just let us know your preference during booking.

Q: Are your experiences suitable for children?
A: Some are! Cake decorating can be adapted for children with parental supervision. Cocktail-based activities are only available for ages 18+.

Private Events

We understand plans can change, and our policy is designed to provide flexibility while protecting the preparation and resources that go into your event.

A non-refundable 50% deposit is required to secure your date.
Your booking is confirmed once your deposit has been received.

If you need to cancel or change your booking:

7 days or more prior to your event:

Deposit is retained
No further payment is required
You can reschedule to a future date (subject to availability)

Within 7 days of your event (up to 48 hours before):

Full payment is required
You can reschedule to a future date at no extra cost (subject to availability)

Less than 48 hours before your event:

Full payment is required
Rescheduling is possible, however an additional rescheduling fee will apply
A new date must be within 12 months of your original event date

Public Workshops & Ticketed Events

Your ticket secures your place at a limited-capacity event. The following applies to all public experience tickets:

Cancellations by Attendees

Tickets are non-refundable, but may be transferred to another person.
If you cannot attend, please email us and we will assist with name changes.

Event Transfers

You may request a date change up to 7 days before the event, subject to availability.
Date changes requested within 6 days of the event cannot be guaranteed.

Cancellations by Element Experiences

In the rare event we must postpone or cancel a workshop, you will be offered:

A rescheduled date or
A full refund of your ticket price

Travel and any other personal expenses are not reimbursable.